Frequently Asked Questions

Question 1

What services does Direct Floors provide?

Accepted Answer

We specialize in flooring solutions—including carpets, hardwood, vinyl plank, laminate, porcelain/stone tile, rubber flooring, backsplashes—and full installation.

Question 2

How long have you been in business?

Accepted Answer

We’ve been serving the region since 2017 as a family-owned and operated flooring company.

Question 3

What types of flooring materials can I choose from?

Accepted Answer

We offer a wide range of materials including:  Carpet  Solid hardwood  Engineered hardwood  Vinyl plank (including luxury vinyl)  Laminate  Porcelain tile and natural stone  Rubber flooring & backsplashes

Question 4

Do you handle the installation, or is it supply only?

Accepted Answer

Yes — we provide professional installation services to ensure your flooring project is handled from start to finish.

Question 5

Can I walk into your showroom and look at samples?

Accepted Answer

Absolutely. We welcome walk-ins to our showroom. Customers can see different flooring samples, discuss options, and get a feel for textures and finishes.

Question 6

Do you install materials purchased from other suppliers?

Accepted Answer

Yes, Direct Floors is happy to install materials purchased from other suppliers. While we proudly offer a wide selection of high-quality flooring and tile products, we understand that some customers may already have materials selected. Our experienced installation team can professionally install outside products to ensure your project is completed correctly and efficiently. If you plan to provide your own materials, we recommend contacting us in advance to confirm product compatibility and discuss project details.

Question 7

Do you offer estimates and measurements for my project?

Accepted Answer

Yes! We provide free estimates and accurate measurements. You’ll visit our showroom to select your flooring, and then our team will measure your space to create a detailed, no-cost estimate before you decide.

Question 8

How do I schedule a consultation or estimate?

Accepted Answer

You can visit our Schererville showroom to explore flooring options, then schedule a measurement and estimate with our team. If you need an appointment outside regular business hours, please call and leave a voicemail or contact us through our website, and we will return your message as soon as possible.

Question 9

Can you install tile for kitchen backsplashes and fireplace surrounds?

Accepted Answer

Yes. In addition to flooring, Direct Floors installs porcelain tile, backsplash tile, and stone for kitchens, bathrooms, and fireplace surrounds. Whether you’re looking for a modern backsplash, a statement fireplace wall, or classic tile finishes, our professional installation team ensures precise, high-quality results.

Question 10

Do you specialize in residential remodeling projects?

Accepted Answer

Yes. Direct Floors specializes in residential flooring and tile projects, including basement finishing, bathroom remodels, kitchen updates, custom closet flooring, and fireplace surrounds. We help homeowners throughout Lake, Porter, Cook, and Will counties select durable, stylish materials designed specifically for high-moisture areas like basements and bathrooms, as well as high-traffic spaces like kitchens.

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